Terms and Conditions

Conditions of Travel

The Explorer Tours & Charters (referred to as 'The Company') is not a common carrier and reserves the right to refuse to carry any person or their luggage without assigning a reason.

• The Company, and or their agents, will not be liable for any accident, injury or death of any passenger, nor loss or damage to personal effects or luggage, irrespective of the condition from which such accident, injury, death, loss or damage may have arisen.
• The Company, and or its agents, will not be responsible for any inconvenience, or loss occasioned to delays to travel and additional cost of accommodation, transport, and associated expenses and this includes adverse weather.
• The Company, and or its agents, reserve the right to refuse carriage of any person on any service and to remove any person from any vehicle for any reason or in the interest of other passengers.
• The Company, and or its agents, reserve the right to substitute vehicles for any reason when and if required.
• Meals, refreshments or accommodation (unless stated in itinerary) are not provided by the company, although stopovers en route will be provided.
• All refunds are processed as per the company’s cancellation and refund policy.
• For safety reasons certain goods or articles cannot be carried, such as weapons, explosive goods and flammable items.

Cancellation / Refund Policy

• Any additional fees or charges pre-paid by the Company on the clients behalf are non-refundable.
• Full refund will be provided if cancellation is made 7 days or more before event
• 50% of all payments will be retained by the Company if a booking is cancelled less than 7 days prior to the event.
• Full amount of all payments will be retained by the Company if a booking is cancelled less than 2 days prior to the event.

Privacy Policy

The Explorer Tours & Charters is committed to ensuring the privacy of individual's information. The company respects the need for confidentiality of information and provides a secure framework to protect personal details. This includes the collection of information, use and disclosure, storage, security and accessibility. We advise that the information that you provide is "personal information" as defined by the Privacy Act 1998 (the Act).

This information is being collected for the purpose of processing your reservation, application or enquiry, or assisting us in improving our service to you.

The provision of the information is voluntary, but if this information is not provided, The Explorer Tours & Charters may be unable to process your reservation, application or enquiry.